I also ordered a thumbdrive from BW in the closing days of the company, but it's in the USA and I'm overseas. However, I just plugged the thumbdrive into my computer, and for whatever reason the computer doesn't even see the thumbdrive, so I guess the thumbdrive is dead. I have a thumb drive that is supposed to have BW10 on it (I put it on there on June 2, 2017). However, now that BW is not exactly supported, I'm a bit afraid to just delete stuff. I had another program in Windows that also hung after some Windows glitch, and I ended up totally deleting it and reinstalling it via download. However, when I click it just turns back to a black background and nothing happens. E.g., if I put the cursor over a menu item, the item (say, 'File') background is highlighted in gray. Recently something happened with Windows (I don't really know what), and after that BW will launch as if everything is normal, and the cursor can be moved around the screen, but clicking will do nothing. I've had it running this way since the beginning of my using BW (maybe v. Windows 10 is running in a VirtualBox virtual machine within a Mac. Hi, I'm using BibleWorks 10.0.8.651 on Windows 10 Home. Any help would be really appreciated, I'm pretty badly handicapped for work without this program that I have used constantly for over a decade. Even if this request can be passed to Bibleworks by any of you that would be great, I don't know if anyone can contact them or not. The chance of getting anything that was stolen returned to me is very unlikely since it was probably just deleted in order to be sold. I have filed a police report with the local police department so my situation is verifiable as well as the company surely having records of my past purchases and updating. Somehow I think they would help me out if they knew what happened, but I can't even let them know without a valid contact.

I left a voicemail for them despite the message that nobody would respond to it. The website just has the letter saying they don't support the product anymore and the phone number refers everyone here. Even a way to contact them would really help. If anyone knows how I can get a reinstall drive from the company please let me know. Everything I had was fully upgraded and up to date as of last week, but now I have nothing and seemingly no way to contact anyone at Bibleworks about it.

I bought Bibleworks 6.0 maybe 13 years ago about the time I left seminary, later I upgraded to 8.0 and then to 10.0. Last Thursday, July 19, 2018, someone walked into the church office and stole my laptop computer and all my flash drives from my laptop carry case including the reinstall thumb drive for Bibleworks. I pastor a small church and have relied on Bibleworks almost daily for the past 12 years like many of you do.

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